FAQs

General Questions

Are your cakes baked fresh?

We believe in fresh, moist cakes!  Our cakes are custom designed and baked for every order.  We bake fresh every week, so your cake will be moist and delicious for your celebration.

What kind of icing do you use?

We offer buttercream using our own homemade recipe.  It has a light, fluffy texture and is not overly sweet.  American, Swiss Meringue, and Italian Meringue Buttercream, Chocolate, Cream Cheese, and flavored buttercreams are available upon request.

What is your pricing on birthday cakes and occasional cakes?

Pricing varies based on size and design. Please give us a call at
(614) 27-SWEET or send us an email at capitalcity.cakes@yahoo.com and we can help you with an estimate.

What is the pricing of sculpted cakes (3-dimensional cakes)?

Our sculpted cakes start at $150.

What is fondant?  I heard it tastes terrible!

Fondant is a sugar dough that creates an elegant and flawlessly smooth surface.  Most people are either unfamiliar with fondant or have only tasted a certain kind.   We encourage you to taste our fondant first; it is delicious! It melts in your mouth and has a texture similar to a marshmallow.  We do, however, have options without fondant.

If you bring us a picture of a cake done in fondant but want it in buttercream, please keep in mind it will not look the same! The only way to achieve a flawless finish is with fondant, and there are certain designs that we will not duplicate in buttercream.  

Do you offer gluten-free cakes?

We bake either vanilla or chocolate flourless cakes (made with rice flour), but we do not guarantee that the cakes are gluten-free due to the risk of gluten in the air.  If there is a severe allergy, we do not recommend placing an order with Capital City Cakes.

How do I order a cake?

We take cake orders over the phone (614-27-SWEET).  We do not take cake orders online or through email. 

We require 3-5 days' notice and payment up front on all custom cakes.  We accept cash, local checks or Visa, MasterCard and Discover.

What is the best day to order a custom cake?

Tuesday or Wednesday, weekends are busy making cakes.  We can also help with estimates via email at capitalcity.cakes@yahoo.com.

How far in advance should I order my cake?

Because of the time and complexity of our cakes, we require a minimum 3 to 5 day notice on all custom designs. During high demand season and holidays two weeks or more would be best. We are a small cake shop that can only take so many custom orders, so we often book up for weeks in advance.

Policies

 

Allergens Found in Our Shop:

  • Nuts and Nut By-Products

  • Eggs and Egg By-Products

  • Milk and Dairy Products

  • FD&C Yellow #5

  • Wheat

Deposits

  • We take deposits on wedding cakes only. All other cakes require payment in full at the time the cake is ordered. PLEASE, MAKE SURE YOU WANT THE CAKE BEFORE YOU PAY FOR IT, WE DO NOT GIVE REFUNDS FOR ANY REASON.

  • Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, your money is non-refundable. If a party date changes due to illness/emergency/etc. - we can apply the amount paid to a later date. (48hrs notice or more is ideal).
     

Refunds / Exchanges

  • Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders

  • Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for

  • All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

  • Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Capital City Cakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. 

Cancellation / Changes

  • Please make sure that you want the cake before paying for it… WE DO NOT OFFER ANY REFUNDS FOR ANY REASON (i.e. changing your mind, something came up, someone else will make it cheaper, etc. etc. etc).

Guarantee / Disclaimer

  • We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away. 

  • Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

All orders are subject to these policies listed above. 

I forgot to order a birthday cake.  What should I do?

We understand that this happens. However, our cakes are made to order and we do not have cakes made in advance.

PLEASE MAKE SURE YOU HAVE THE PROPER VEHICLE TO TRANSPORT YOUR CAKE ORDER!

The cake needs to sit flat in the trunk of a car or SUV, and Capital City Cakes is not responsible for any damage done to a cake during transport during improper loading of a cake into your car.  Cakes need to sit level, not on a seat.  We recommend clearing out the trunk of your car before pick-up, and we will be happy to load your cake into your car for you.


Wedding Questions

Do you offer consultations?

We always recommend setting up a consultation to taste our cake and discuss your ideas. Consultations are by appointment only. Please call (614) 27-SWEET to set up an appointment.

Our relationship with you begins with a personal wedding cake consultation and tasting. Consultations last 30 minutes to an hour. Please allow ample time before your event to book your consultation; we recommend 4 months to a year in advance. We will always do our best to accommodate orders on shorter notice.

During the consultation you have the opportunity to sample a variety of cakes and fillings, while getting a close-up view of a variety of cake displays with different techniques and styles and having the opportunity to browse through our portfolio of luxurious wedding cakes. During the consultation we will get to know you and learn as much as we can about your personal style and vision for the event, and will answer any questions you may have. We encourage you to bring fabric swatches, photos, invitations, and anything else from which we can draw inspiration.


What can I expect at my consultation?

During your consultation, we will discuss how many servings you need, flavor options, event details, design ideas and budget. We want your cake to reflect your personality, and together we'll create a unique design just for you!  You will also taste 3 samples of our delicious cakes with flavors of your choice.  

How much is required for a deposit?

All we require to book your date and product is a NON-REFUNDABLE $100 deposit.  We know you're spending a lot of money upfront, so as long as your balance is paid two weeks prior to your event date, you can make payments once you have placed your deposit.  The $100 deposit is credited toward your cake balance.

Can we get more than one flavor of cake, or does the whole cake have to be the same flavor?

You can mix and match any flavors on our menu!  Every tier can be a different flavor if you would like!

Can we get a styrofoam cake and sheet cakes to save money?

We do offer styrofoam cakes, but the time and artistic technique required to decorate it is the same for styrofoam as it is for real cake, so the cost is the same.  Sheet cakes are available with a minimum purchase of $400.

What type of flowers do you provide?

A bride will typically work with her florist to provide fresh flowers, and we will arrange the stems at no additional charge to you.  You may also provide silk flowers.  We do offer a  gumpaste flower option for an additional charge, which is a hardened sugar.  It is edible, but most brides opt to keep them as mementos, since they last forever!

Do you have cake stands available?

We have a variety of cake and cupcake stands available for rent.  The cost ranges from a $50 to $100 deposit depending on the size of the stand, with 50% of your deposit returned to you when the stand is brought back clean and in good condition.

Do you make groom's cakes?

Groom's cakes are one of our specialties!  We do a variety of simple, gourmet cakes, or we can do something completely custom to reflect your groom's personality!  You can take a look at some of our designs in our galleries, or we can customize a cake for you at your convenience!

Do you deliver the cake?

We deliver within Grove City for $25, or downtown Columbus for $50.  Destinations beyond that are based on mileage.  Our delivery is maximum thirty minutes from Grove City.

Should I save the top tier of my cake for my 1-year Anniversary?

You certainly can, but that is a tradition that may be going by the wayside!  As our gift to you, we offer a FREE 6" freshly-baked cake for your First Anniversary, because we know a cake that's frozen for a year just won't taste as great as a fresh one will!  All we ask is that you send us some photos of you and your groom with your cake, and leave us some feedback to let us know how we did!

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4009 Broadway  Grove City, OH  43123
(614) 27-SWEET (277-9338)
capitalcity.cakes@yahoo.com